Last Updated: 01 June 2026

1. Overview

At GesKart, we are committed to providing quality tech products and a reliable shopping experience. This policy outlines the terms for returns, replacements, and refunds. By placing an order on our platform, you agree to the conditions mentioned below.

2. Eligibility for Returns

A return request may be accepted under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery.
  • The request is raised within 3 days from the date of delivery.
  • The product is unused, in its original condition, and includes all original packaging, accessories, manuals, and invoice.

GesKart reserves the right to reject any return request that does not meet these conditions.

3. Non-Returnable Items

Certain products are not eligible for return due to their technical nature and usage sensitivity. These include:

  • Software products, antivirus licenses, and digital downloads
  • Products that have been installed, activated, or used after delivery
  • Items missing original packaging, accessories, or serial numbers

Products such as security cameras, biometric devices, networking equipment, and other electronic installations may not be eligible for return once installed or configured, unless a manufacturing defect is identified.

However, if any product is delivered in a damaged, defective, or incorrect condition, it may qualify for replacement.

4. Replacement Policy

If a product is eligible for replacement:

  • Replacement will be initiated after the product is returned and inspected.
  • If the same product is unavailable, customers may choose an alternative product or request a refund.
  • Replacement timelines may vary based on product availability and location.

5. Refund Policy

Refunds will be processed under the following conditions:

  • The returned product passes quality inspection
  • Replacement is not available
  • The order is cancelled before shipment

Refunds will be credited to the original payment method within 5–7 business days after approval.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.

6. Return Process

To initiate a return:

  • Contact our support team through email or website support page
  • Provide order details and images (if the product is damaged or defective)
  • After verification, our team will arrange pickup or guide you further

Returns without prior approval may not be accepted.

7. Shipping Charges

  • Return shipping is free for damaged, defective, or incorrect products
  • In other eligible cases, shipping charges may be deducted from the refund amount

8. Cancellation Policy

Orders can be cancelled before they are shipped. Once dispatched, cancellation is not possible, and the request will be handled under the return policy.

9. Quality Check & Approval

All returned products undergo inspection. GesKart reserves the right to:

  • Approve or reject returns based on product condition
  • Apply deductions if items are missing or damaged after delivery

10. Contact Us

For any queries regarding returns, replacements, or refunds, please contact us:

This is a sample page.

1. Overview

At GesKart, we are committed to providing quality tech products and a reliable shopping experience. This policy outlines the terms for returns, replacements, and refunds. By placing an order on our platform, you agree to the conditions mentioned below.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.